Privacy Policy

1. Introduction

This Privacy Policy explains how the Swasthya Mantra Nodal Officer mobile application (“the App”) handles personal information. The App is designed to support medical and healthcare network access, including branch lookup, hospital search, form download, emergency contact details, and related support services for authorized users.

We respect your privacy and aim to collect only the information necessary to provide secure access to the App and the services it offers.

2. Information We Collect

Depending on how you use the App, we may collect the following data:

• Login information: User ID, password, and session-related data used for authentication.
• Account/session data: Authentication tokens and saved login details stored locally on the device.
• Contact information: Phone numbers, email addresses, and support details displayed or requested through directory and escalation features.
• App usage data: Information about screens opened, features used, and actions performed inside the App for operational support.
• Camera and media access: Camera and image permissions may be requested for document capture or photo-related features when supported by the app workflow.
• Device information: Basic device and platform details may be accessed for app stability, permission handling, and support purposes.

The App may store some data locally on the device to keep you signed in and to provide quick access to previously loaded information.

3. How We Use Information

We use collected information to:

• Authenticate and authorize access to the App.
• Display branch, hospital, and contact information.
• Support user workflows such as downloading forms, viewing directories, and accessing escalation information.
• Provide secure access to healthcare-related services and reference data.
• Improve app reliability, troubleshoot issues, and support user assistance.
• Request camera/photos permission only when required for capturing or selecting media.

4. Local Storage and Session Handling

The App may save login session data on the device using local storage. This is used to remember user session details so that the user can continue using the app without repeated login.

This stored information is kept on the device and is not intended for broad public exposure. Users may sign out or reset the app data through the app’s logout functionality.

5. Camera, Photos, and Media Permissions

The App may request camera and image permissions for document or photo-based tasks. These permissions are used only when the user chooses to take or upload media as part of the app workflow.

We do not use the camera or photo library for tracking, advertising, or unrelated monitoring. Permission is requested only to support the intended feature set of the App.

6. Third-Party Services

The App may communicate with backend services to retrieve branch information, hospital data, login verification, and downloadable documents. These services may process the data needed to fulfill the service request.

This App may also use system capabilities such as phone and email utilities when the user selects a phone number or email address to call or contact a support organization.

7. Data Sharing

We do not sell personal data. We may share information only when required to:

• Provide authorized healthcare and support services.
• Authenticate access to backend systems.
• Comply with applicable law, legal process, or safety requirements.
• Support internal service operations and technical maintenance.

8. Security

We use reasonable technical and organizational safeguards to protect user information from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

9. User Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal data held about you.
• Request correction of inaccurate information.
• Request deletion of your data, where permitted.
• Object to or restrict certain processing activities.
• Withdraw consent where consent is used for a feature.

If you want to exercise these rights, please contact the app owner or support team using the contact information provided in the App or in the company’s official communication channels.

10. Children’s Privacy

This App is intended for use by authorized healthcare and support personnel and is not directed to children under the age of 13, or to any users where such use is restricted by local law. We do not knowingly collect personal data from children.

11. Policy Changes

This Privacy Policy may be updated from time to time to reflect changes in app functionality, legal requirements, or service operations. Continued use of the App after updates indicates acceptance of the revised policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact the App owner or support team through the official communication channels made available with the App.